Terms and Conditions

Privacy Policy

We guarantee that we will not use your details for any purpose other than to prepare your order for delivery. Any personal data held by us will not be transferred to other parties. All information received from you will be kept completely confidential and will not be disclosed to any another party except for the completion and delivery of your order. More details HERE

Delivery of your purchased goods

We aim to process and send out all orders received before 15.00pm the same day. All Items will be securely packed to prevent damage in transit. We use the Royal Mail postal service or a Courier service of our choice. We will acknowledge all orders by e-mail.

Our products are offered subject to availability. In the event we cannot supply you with any part of your order we will contact you via email or phone to advise you and offer an immediate refund. If goods are being delivered outside of the European Union you as the purchaser will be responsible for any customs or duties that may be applicable to your country or territory.

If goods are not received

We cannot accept responsibility for delays caused by Royal Mail or courier services. This is especially true around Christmas time or other public holidays.

If a package is lost by Royal Mail please contact us as soon as possible so we can investigate.

Please allow 7-14 working days for your goods to arrive. If you do not receive your goods after this period of time, please contact us at info@thefreshwand.com

We will strive to resolve the issue as quickly as possible and to your complete satisfaction.

Remember if your order is urgent please contact us prior to ordering and we’ll see if we can take care of your order within your requirements.

As we use secure registered mail – someone will need to be available at the delivery address to sign for receipt of the package. The delivery company will provide a scanned copy of the receiving signature on request as proof a package has been delivered. In the unlikely event that the recipient claims the goods have are not been delivered and the courier company has a signature as proof of delivery to the specified delivery address in the order, the recipient will be required to liaise directly with the courier company concerned. ‘Shattaf Bidet Sprayers’ will be unable to arbitrate in this scenario.

Damaged or missing items

It is essential you open and check the condition of your order as soon as possible after receipt of the goods. In the rare situation your order arrives with damaged or missing components, please contact us by email at info@thefreshwand.com  within 48 hours of receiving your goods for compensation to be considered. Any claim notified after 48 hours will NOT be considered.

Installation of your bidet sprayers

You must install your bidet sprayers within the U.K. water regulations. If you are unsure of your legal requirements please ask for advice from a professional plumber. For further details about the U.K. water regulations please contact them directly or visit the Water Regulations Advisory Scheme website at www.wras.co.uk  – Or similar water authorities in your country.

Click for HERE to view extracts from the relevant water regulations applicable to England and Wales governing back flow prevention for hoses fitted adjacent to WC pans, other markets and territories will differ.

Shattaf bidet sprayers must be fitted with an isolating valve (sold separately) and this should be used to isolate the water supply to the bidet sprayer after each use. No bidet sprayer / hose, including our models, should be left on or under constant water pressure when not being used. Hand held sprayers and hoses are not designed for use as a valve, the spring or rubber seal inside the sprayer / hose could malfunction and leak causing water damage when left under pressure. To avoid the possibility of leaks, ALWAYS connect your bidet sprayer with an isolating valve and make sure to turn the valve off after each use and relieve the water pressure by spraying the remaining water in to the toilet. This  only takes a second and will provide years of trouble free use.

‘Shattaf Bidet Sprayers’ will NOT be responsible for any water damage caused from the sprayer, hose, or fittings if left under continuous water pressure. In addition, using an isolating valve and releasing the pressure in the hose will make your hose & bidet sprayer last much longer.

Please Note: If there is a possibility the shower head can accidentally contact the water in the toilet bowl a suitably compliant anti-syphoning system must also be fitted to prevent back flow contamination of the water supply. Please consult the applicable WRAS regulations or those water regulations applicable to your country.  Click HERE to view extracts from the United Kingdom WRAS regulations applicable to back flow prevention for hoses fitted adjacent to toilet pans.


Please note all prices are subject to change without notice. We reserve the right to add and discontinue product lines as we see fit and without advance notice.

Product description

We source similar products from various manufacturers, occasionally due to this items may vary slightly to that depicted in the images; we guarantee the products we supply will always be fit for purpose and be of equal or superior quality / material than that depicted in the image or written description.

Warranty and Returns Policy

Returns MUST be made within 14 days of receiving your order. We guarantee all of our stainless steel bidet sprayers to be free of defects for 5 years from date of sale. If you receive a defective product or wish to return an item, please email us at info@thefreshwand.com to arrange an exchange or refund. We will also advise the return address and provide you with a return reference number which is required to ensure your item is entered in to our system to complete the return process. Any items arriving without a return reference number will NOT be processed until you have contacted us requesting the returns reference number. Exchange items will only be sent AFTER we have received the original item back from you in original condition, intact, unused, and in its original packaging. If you decide to return the item because of a change of mind, the carriage cost will be deducted from the amount to be refunded.

Warranty, all our stainless steel bidet sprayers come with a 5 year warranty from the date of sale. We aim to repair any defective items or if this is not possible replace with a like for like replacement, if this is not possible we shall refund your payment on receipt of the defective item.

It is the responsibility of the customer to un-install, package and return any defective part to us for repair or replacement. ‘Shattaf Bidet Sprayers’ will NOT be responsible for the cost of removal, return or re-installation of products or any consequential loss or damage incurred by failure of our products. Any compensation will be limited to the total value of the goods if purchased or the advertised price if provided free of charge. Please contact us for details of our returns address. We are unable to refund nor exchange special order or spare parts.

  • If a returned item is found to have been damaged by yourself then the item will not be accepted for a refund and will be returned to you once the return postage fee has been paid.
  • If you simply change your mind for any reason we will offer a full refund within 14 days of you receiving the goods on receipt of the returned goods in a damaged free re-saleable condition. Returns after the 14 day period are at our discretion and will incur a 20% restocking fee. You are responsible for ensuring the goods are returned to us and recommend you use a signed for service as proof of delivery.
  • Your rights as a consumer are protected under the U.K. distant selling regulations. We will always strive to exceed our legal obligations.
  • We will always treat you fairly and if there are any doubts err on your side. We aim to offer outstanding customer service. If something goes wrong we will do our best to resolve it as fast as possible and to your complete satisfaction.

These terms and conditions do not affect your statutory rights as governed by the laws of England and Wales.